There are now two ways authorized Supra eKEY users can reset their PIN.  It is fast and easy, and you can do this without calling Canopy MLS or Supra support.

 

Option 1.

 

Select “Obtain Key” on the eKEY home screen 

On the ”Enter your PIN” screen, select the “Forgot PIN”  link

Select “Send OTP” to receive a one-time password via email and/or text

Enter your 6-digit one-time password then select “Submit”

Enter a new PIN of your choice and verify it

Select “Submit”

Select “OK” when the success message appears 

 

Option 2.

 

Select the “More” menu on the bottom right

Select “About eKEY App”

Select “Reset PIN”

Select the “Forgot PIN”  link

Select “Send OTP” to receive a one-time password via email and/or text

Enter your 6-digit one-time password then select “Submit”

Enter a new PIN of your choice and verify it

Select “Submit”

Select “OK” when the success message appears 

 

Questions - email [email protected]

 

Troubleshooting tips: 

• Ensure that your Supra eKEY is updated in Wi-Fi
• Be sure that your new PIN does not match a PIN you may have used previously