You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.

Get ready for the Down Payment Resource (DPR), visit DPR helpful resources and recordings
announcement close button
Home > News & Alerts > 2023 News > 02/07/2023 - Matrix Conversion Issues: Reported and Resolved
02/07/2023 - Matrix Conversion Issues: Reported and Resolved
print icon

Updated 2/10/23

The conversion to the new Matrix system is complete!  We are working as quickly as possible to address the issues that have been reported.  Here are some of the items that have been resolved or are currently being addressed:

Note: Items marked as "Requires agent update" will need review or action by the agent in order to to function correctly again.  If you have questions or need assistance with these items please contact Canopy MLS Support.

Current issues:

  • Some Auto-Emails and Saved Searches were affected by changes to fields and data, and are not returning the desired results - Requires agent update (Click here for more information)
    • "List/Sell" search options (Agent, Office, or Team)
    • Manufactured and Modular Home searches
    • Parking Features
    • Levels Above-Grade and Basement
    • Waterfront and Waterview
  • Some Hotsheet and Market Watch custom search criteria was not imported - Requires agent update
  • CMA Fields available for adjustment - In Process
  • Some school names are not appearing in listings - RESOLVED
  • Team ID prompts are not appearing when an agent who is on a team is added to a listing - In Process
  • Quick CMA does not include Coming Soon No-Show status listings - RESOLVED
  • Agent "Portal Notifications" are not sending when client activity occurs on OneHome - RESOLVED
  • MLS Touch is still re-syncing photos from the new system – RESOLVED (issue preventing syncing from happening correctly is resolved, some photos are still syncing)

For a full list of reported issues, including those that have been resolved, click here

0 out of 0 found this helpful

scroll to top icon