Remember, the person opening the lockbox must be the person for whom the appointment is made, whether the appointment is made through ShowingTime, the buyer agent or the listing agent (see Canopy MLS Rules and Regulations Section 9.4.3). If an appointment is made on behalf of another person, be sure the appointment is in the name of the individual who will be opening the lockbox or that the individual’s name is noted in the notes section of ShowingTime. In the event of a last-minute change, reach out to the listing agent to confirm and avoid confusion. If the name on the appointment is different from the name of the keyholder accessing the lockbox, it will be considered a violation which carries a $500 fine.

In addition, Subscribers are required to safeguard the code for each lockbox, including combination lockboxes, from all other individuals and entities, whether or not they are authorized users of the Key System (see Canopy MLS Rules and Regulations Section 2 G 6). Unauthorized sharing of a combination lockbox code with anyone, including someone from a service that assists with buyer showings, would be a violation which also carries a $500 fine. Questions? Contact Debbie Wey.